Staying informed#

Hinata reports events through the bell, e-mail and push. You decide, event by event, what may interrupt you.

What Hinata notifies you about#

These ten events are also the rows in your settings.

Event	It fires when
Mentions & replies	Someone @-mentions you in a description or a comment, or replies to a comment of yours
Issue assigned to you	You are added as an assignee
Comments on my issues	Someone comments on an issue you created or watch
Status changes	An issue you are involved with moves to another column
Watched issues	Any change at all to an issue you subscribed to
New issues from e-mail	An incoming e-mail becomes an issue in a project you are part of
Sprints & deadlines	A sprint starts or completes, or a due date is coming up
Team & project invites	You are added to a team or a project
Weekly digest	Your Monday summary of the week
Security alerts	A new sign-in, a password change, an e-mail change

Good to know:

• Assignees and reporters do not need to watch. Changes reach them through "Status changes". "Watched issues" is for issues nobody is assigned to that you still want to follow.
• Due dates remind you once. Every morning the server looks two days ahead and reminds the assignees of unresolved issues. There is one reminder per due date. If the date moves, a new one follows.
• You never hear about your own actions. The bell shows what other people did.
• Nobody hears about work they cannot see. When sending, Hinata checks that each recipient still reaches the project the issue is in now. Someone removed from a project gets no more e-mails about it.

The bell and the notification centre#

The bell sits in the top bar on every screen. A dot shows that something is unread.

The five most recent notices under the bell, unread ones on an amber tint.

"Mark all read" is in the top right, "View all notifications" at the bottom. The full centre groups notices into Today, Yesterday, This week, This month and Earlier, and loads more as you scroll.

In the centre every row explains in one sentence what happened.

• Tap a row to open its destination, such as the comment that mentions you, and mark it read.
• Swipe right to flip it between read and unread.
• Swipe left to delete your copy. Nothing changes on the issue.

Three channels, and which ones you control#

Channel	Where it shows	Can you turn it off?
In-app	The bell and the notification centre	No, it is always recorded
E-mail	Your inbox	Yes, per event
Push	Your phone's or desktop's system notifications	Yes, per event

The bell always records everything. Your settings only decide whether something also interrupts you.

• E-mail needs an outbound mail server set up by your operator.
• Push works on Android, iOS, macOS and Windows, not on Linux or in the browser. See Download.

Tune what reaches you#

Open Settings → Notifications.

The master switches at the top, then one row per event with "Email" and "Push".

The masters E-mail notifications and Push notifications turn a channel off completely. Your per-event choices are kept. A notice is delivered only when the master and the cell are on.

On a phone each event becomes its own card.

Defaults for a new account:

Event	E-mail	Push
Mentions & replies	on	on
Issue assigned to you	on	on
Comments on my issues	on	off
Status changes	off	on
Watched issues	on	on
New issues from e-mail	off	on
Sprints & deadlines	on	on
Team & project invites	on	off
Weekly digest	on	off
Security alerts	locked on	locked on

Security alerts cannot be switched off. Their row shows a padlock instead of a switch.

When things reach you#

Under Notification times you choose when e-mail and push may reach you.

• Always: everything arrives at once, on any day and at any time.
• Custom: choose the weekdays, then From and Until. The first time you switch, they show the working days where you live and 9:00 to 17:00. The times are in your time zone. A window over midnight, such as 22:00 to 6:00, belongs to the day it starts on.
• By default your organisation decides: if it counts in working days, everybody without a choice of their own gets "Custom" with the working days and 9:00 to 17:00. Otherwise it is "Always". Hinata works the working days out from your language region or your time zone, in most places Monday to Friday, in Saudi Arabia for example Sunday to Thursday. Use default brings the default back.
• Outside your times nothing is lost. The bell in the app shows everything at once. E-mail and push wait and arrive together when your next window begins, as one e-mail and one push. Whatever you already read in the app is left out.
• Security alerts and important notices, for example about expiring leave, always arrive, whenever that is.
• At least one day stays on. To get nothing at all, turn off the channels above.

If you had picked your own notification days before, they stay, for the whole day. After the update you get one note in the bell that points you to the new setting.

Watch an issue to opt in#

1. Open the issue.
2. Tap ⋯ in the top bar.
3. Choose Watch.

The panel with the toggle, your status and "Watchers of this issue".

A toast confirms it: You are now watching this issue. The toggle then reads "Stop watching". A line such as "You already get notifications as the reporter." tells you whether you were covered anyway.

Everything you watch is listed under Watched in the sidebar (behind More on a phone).

One row per subscription with state, priority, assignee and due date.

Before you watch anything, the page tells you how to fill it.

Your weekly summary#

Every Monday morning Hinata sums up your week: what the team and you closed, your focus time and what is next. It arrives in the bell and, if the "Weekly digest" e-mail is on, as a mail too. Both open the same page. If there is nothing to report, no digest is sent.

The weekly summary with key figures, sprint progress and your upcoming to-dos.

• Header: the week, issues the team completed, your own closed count and your focus time.
• The week behind: completed, created and focus time tiles plus the active sprint's progress.
• Top contributors and completed highlights: who moved what, and a sample of finished work.
• Your upcoming to-dos: your open issues ordered by urgency. An overdue count sits at the top and overdue items are red. Tap a row to open the issue.

Turn it off in the Weekly digest row of your settings.

When something does not arrive#

The most common causes are at the top.

1. Check the master switch. A silenced channel silences every event, and the app says so at the switch.
2. Check your notification times. Outside your times, e-mail and push wait and arrive together when your next window begins. The bell still has everything at once.
3. Check the event's row. Comments and status changes are off for one channel each by default.
4. Check that you are involved. You hear about issues as assignee, reporter or watcher. Being in the project is not enough.
5. For push: check your device's permission. The app asks once at first sign-in. If you declined, allow it in the system settings. Check Download to see whether your platform supports push.
6. For e-mail: ask your operator. Without a working outbound mail server, no setting helps.

Next steps#

• Comments & attachments: how to write mentions, the biggest source of notifications.
• Working with issues: assignees, reporters and the ⋯ menu.
• Your account: the rest of the settings screen.
• Reports & dashboard: the numbers behind the weekly summary, whenever you want them.